All items shipped will have tracking information within 1-3 days after purchase. Elephant Trunk Up will not be held responsible for any lost packages. Customer will have to file a claim with USPS with the tracking number provided with each order.
Returns & Exchanges
Customers will have to pay for shipping for any returns or exchanges. Damaged goods during shipping will be refunded in full within 5 days after item has been delivered -- will need to take a photo of damaged item/s and emailed Elephant Trunk Up. We honor exchanges up to 7 days after purchase for the same price value of item.
Items are all handmade in our studio. Items may have inconsistencies, such as uneven edges or slightly different color than what is pictured.